wnibet Privacy Policy

1. Introduction

This Privacy Policy sets out the manner in which wnibet collects, processes, stores, and protects the personal data of individuals who register for or interact with the wnibet online gaming and sports betting platform, accessible at wnibet.win.

wnibet is committed to handling all personal data responsibly, transparently, and in accordance with the principles of data minimisation and purpose limitation. We recognise that the trust our players place in us when sharing their personal information is a significant responsibility, and we take every reasonable step to honour that trust.

By registering on wnibet, using any feature of the platform, or submitting personal information to us in any form, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform and contact us to request account closure.

2. Data Controller

For the purposes of this Privacy Policy, wnibet acts as the data controller in respect of all personal data collected from players registered on the platform. As data controller, wnibet determines the purposes for which, and the manner in which, personal data is processed.

All enquiries relating to data privacy, including requests to exercise your data rights, should be directed to the wnibet support team at [email protected]. We aim to acknowledge all privacy-related requests within five business days and to resolve them within thirty calendar days of receipt, in accordance with Bangladesh Standard Time (BST, UTC+6) operating hours.

3. Data We Collect

wnibet collects personal data through several channels, including the account registration process, ongoing account activity, payment transactions, communications with our support team, and your use of the platform's features. The categories of personal data we collect include:

wnibet does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless such data is voluntarily provided in the context of a responsible gaming request (for example, a self-exclusion application citing a gambling-related health concern). Any such data is handled with the highest standard of care and is not used for any purpose other than fulfilling the player's request.

4. How We Use Your Data

wnibet uses the personal data it collects for the following specific purposes:

• Account administration: To create, maintain, and manage your wnibet account, including verifying your identity and eligibility to use the platform.
• Transaction processing: To process deposits and withdrawals via your chosen payment method, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records.
• Platform personalisation: To tailor your experience on wnibet, including displaying relevant game recommendations, sports markets, and promotional offers based on your activity and preferences.
• Responsible gaming compliance: To monitor betting and gaming activity for signs of problem gambling behaviour and to administer any responsible gaming tools you activate, such as deposit limits or self-exclusion.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other prohibited conduct on the platform.
• Legal and regulatory compliance: To fulfil obligations imposed by applicable law, including anti-money laundering requirements, know-your-customer checks, and any lawful requests from competent authorities.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance related to your wnibet account or transactions.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have given your consent to receive such communications. You may withdraw marketing consent at any time by contacting [email protected].
• Platform improvement: To analyse aggregate usage data, identify technical issues, and improve the features, performance, and security of the wnibet platform.

5. Legal Basis for Processing

wnibet processes your personal data on the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable legal obligations, including anti-money laundering laws, know-your-customer requirements, and responses to lawful authority requests.
• Legitimate interests: Processing carried out in the pursuit of wnibet's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided such interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, informed consent, principally in the context of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing and Disclosure

wnibet does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may, however, share your personal data with the following categories of third party in the circumstances described:

• Payment service providers: Your payment details and transaction data are shared with your chosen payment provider (for example, bKash, Nagad, Rocket, Upay, Visa, or Mastercard) solely for the purpose of processing your deposit or withdrawal request. These providers act as independent data controllers in respect of the data they receive and are subject to their own privacy policies.
• Game and technology providers: Usage and game data may be shared with our licensed gaming content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to the extent necessary to deliver and maintain the gaming products available on wnibet.
• Identity verification services: Where required for know-your-customer purposes, your identity documents and related data may be shared with third-party verification service providers operating under strict confidentiality obligations.
• Fraud prevention and security partners: Technical and behavioural data may be shared with fraud detection and cybersecurity service providers to protect the integrity of the wnibet platform and its players.
• Legal and regulatory authorities: wnibet may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or in connection with the investigation of suspected criminal activity.
• Professional advisers: In limited circumstances, personal data may be disclosed to our legal advisers, auditors, or insurers where necessary in connection with the exercise or defence of legal claims or the conduct of regulated audit processes.

In all cases where personal data is shared with third parties acting on wnibet's behalf, appropriate contractual safeguards are in place to ensure that the data is processed only for the specified purpose and is protected to a standard consistent with this Privacy Policy.

7. Cookies & Tracking Technologies

wnibet uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse platform performance. The categories of cookies we use are as follows:

• Strictly necessary cookies: These cookies are essential for the wnibet platform to function correctly. They enable core features such as account login, session management, and security checks. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: These cookies remember your preferences and settings — such as your preferred language or last visited game category — to improve your experience on return visits.
• Analytical cookies: wnibet uses anonymised analytical data to understand how players navigate and use the platform. This information is used in aggregate to improve the platform's structure, content, and performance. It is not used to identify individual users.
• Session integrity cookies: These short-lived cookies help maintain the integrity of your active session and protect against cross-site request forgery and other common web security threats.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the availability or performance of specific features on the wnibet platform. wnibet does not use third-party advertising cookies or tracking pixels that transmit your data to external advertising networks.

8. Data Retention

wnibet retains personal data for only as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account relationship with wnibet, and for a period of up to five years following account closure, to satisfy anti-money laundering record-keeping requirements and to resolve any outstanding disputes.
• Transaction records: Financial transaction data is retained for a minimum of five years from the date of the transaction in compliance with applicable financial regulations.
• Identity verification documents: Copies of identity documents submitted for KYC purposes are retained for a minimum of five years following account closure.
• Support communications: Records of support interactions are retained for up to three years from the date of the interaction, unless the matter is subject to ongoing legal proceedings.
• Marketing consent records: Records of marketing consent and opt-out requests are retained for the duration of the account relationship and for a further period as required to demonstrate compliance with consent obligations.
• Technical and usage logs: Server logs and technical usage data are retained for a period of up to twelve months and are then anonymised or deleted.

When personal data is no longer required for any lawful purpose, wnibet will securely delete or irreversibly anonymise that data so that it can no longer be associated with any individual.

9. Data Security

wnibet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and wnibet's servers.
• Encryption of sensitive data fields — including financial data and identity documents — when stored at rest on wnibet's infrastructure.
• Strict access controls ensuring that only authorised wnibet personnel can access personal data, and only to the extent necessary for their specific role.
• Regular security assessments and penetration testing of the wnibet platform to identify and remediate vulnerabilities.
• Monitoring of platform activity for anomalous behaviour indicative of a security incident or data breach.
• Staff training on data protection obligations and secure data handling practices.

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, wnibet will notify those players without undue delay and will take all reasonable steps to contain and remediate the breach. Players are also encouraged to report any suspected security incident involving their wnibet account to [email protected] immediately.

10. Your Data Rights

As a registered player on the wnibet platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We may ask you to verify your identity before processing your request.

• Right of access: You have the right to request a copy of the personal data that wnibet holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to any legal retention obligations that may require us to retain certain data for a specified period.
• Right to restriction: You may request that wnibet restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to wnibet's ability to demonstrate compelling grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

wnibet will respond to all verified data rights requests within thirty calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty days, in which case we will notify you of the extension and the reason for it.

11. Children's Privacy

The wnibet platform is strictly intended for adults aged 18 years and above. wnibet does not knowingly collect personal data from any person under the age of 18. If you are a parent or guardian and believe that a minor has registered on wnibet or provided personal data to us without your consent, please contact us immediately at [email protected]. Upon verification, wnibet will take prompt steps to delete the relevant data and close the account.

wnibet employs age verification procedures as part of the registration process to reduce the risk of underage access to the platform. These procedures are supplemented by ongoing monitoring of account activity for indicators of underage use.

12. Third-Party Links and Services

The wnibet platform may contain references to, or integrate features from, third-party services such as payment gateways and game providers. While wnibet takes care in selecting its technology and service partners, we do not control the privacy practices of third-party operators and are not responsible for the content or data handling practices of any external platform or service.

When you interact with a third-party payment service — for example, completing a transaction through bKash or Nagad — you are subject to that provider's own terms of service and privacy policy. We encourage you to review the privacy policies of any third-party services you use in connection with your wnibet account.

13. Updates to This Privacy Policy

wnibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features of the platform. When material changes are made, the updated policy will be published on this page with a revised effective date. Where changes are significant, we may also notify registered players by email.

We encourage you to review this Privacy Policy periodically to stay informed about how wnibet protects your personal data. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which wnibet processes your personal data, please contact our support team. All privacy-related communications are handled in English and are treated as confidential.

Email: [email protected]

wnibet aims to acknowledge all privacy enquiries within five business days and to fully resolve them within thirty calendar days. If you are not satisfied with our response to a privacy complaint, you may seek further redress through the appropriate legal channels available in your jurisdiction.